Warranty
This warranty only applies to the original owner. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of god, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the scooter/bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement scooter/bike be issued, in these cases the original scooter/bike may have to ship to the Mark scooter repairs facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). Mark scooter repairs will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Mark scooter repairs within 1 days after shipment arrival. In no event shall Mark scooter repairs be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by KUGOO or KUGOO’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
Process:
● Buyer must provide sufficient proof of purchase.
● KUGOO must document what happens when buyers troubleshoot the product.
● The defective item’s serial number and/or visible proof depicting the defect are required.
● It may be necessary to return an item for quality inspection.
● For defective items that KUGOO needs to have returned, warranties on those replacements are voided if the wrong item is returned to KUGOO or if the defective item is not returned.
● You must include your defective Product within the original packaging or dealers’ approved packaging.
Valid proof of purchase:
● Order number from online purchases made through KUGOO or KUGOO’s authorized resellers.
● Purchase receipt, your Limited Warranty, and eligible warranty claims.
● Dated sales receipt from an authorized KUGOO reseller that shows a description of the product along with its price.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty claims for product defects expire their original warranty timeframe after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe warranty claim request period, whichever is longer.
THE WARRANTY SHALL BE VOID AND ALL RIGHTS FROM IT SHALL BE LOST IN THE FOLLOWING SITUATIONS:
●The product hasn’t been commercialized by KUGOO or any of its authorized dealers.
●The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment / accessories.
●The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events.
●The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.
●The product was used in the rain and/or driven through a body of water with a depth bigger than 4 cm.
●Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.
●Damage and defects due to improper handling and transport made by the buyer.
●Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.
●The product has not been used according to the conditions of the user manual. – link Product’s faults are caused by vandalism or similar causes.
●The warranty duration has expired.
If after inspection our technicians make decision that particular part should me replace under warranty Then just PART is provided for free. Fixing cost and delivery cost is additional and not covered by warranty.
Warranty for all parts - 6 months
Support:
For technical support please contact mark.scooter.repairs@gmail.com